Privacy policy
Privacy Policy
Last updated: September 17, 2026
JAGLION respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or otherwise use our services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our store, we may collect the following types of personal information:
• Name
• Phone number
• Email address
• Shipping address
• Billing address, where applicable
• Order and transaction details
• Products viewed, purchased, returned, exchanged, or added to your cart
• Information you provide when contacting customer support
• Device and browser information
• IP address
• Website usage and interaction data
• Cookie and similar technology data
We may also receive certain information from service providers that help us operate our store, process orders, provide delivery services, analyze website activity, or improve the customer experience.
2. How We Collect Information
We may collect information:
• Directly from you when you place an order, create an account, complete a form, or contact us.
• Automatically when you browse or interact with our website.
• Through cookies and similar technologies.
• From Shopify and other service providers used to operate the store.
• From shipping, analytics, marketing, and customer service partners where necessary.
3. How We Use Your Information
We may use your personal information to:
• Process and manage your orders.
• Arrange shipping and delivery.
• Process returns and exchanges.
• Provide customer support.
• Help you with sizing or product-related questions.
• Maintain and manage customer accounts.
• Communicate with you about your order.
• Improve our products, website, and shopping experience.
• Prevent fraud, misuse, and unauthorized activity.
• Analyze store performance and customer behavior.
• Send promotional or marketing communications where permitted.
• Comply with applicable legal and regulatory requirements.
4. Orders and Payment
Information provided during checkout may be processed through Shopify and other service providers required to complete or manage your order.
Cash on Delivery is currently available as a payment method.
We may retain information about your order, payment method, delivery status, returns, exchanges, or cancellations where necessary to operate the store and maintain transaction records.
5. Shipping and Fulfillment
We may share the information required to complete your delivery with shipping, courier, fulfillment, or logistics providers.
This may include your:
• Name
• Phone number
• Shipping address
• Order details
• Delivery instructions
These providers receive only the information reasonably necessary to complete their services.
6. How We Share Personal Information
We may share personal information with trusted third parties where necessary to operate our business.
These may include:
• Shopify
• Shipping and delivery providers
• Website hosting and technology providers
• Analytics providers
• Customer support services
• Marketing and advertising providers
• Fraud prevention and security providers
• Professional or legal service providers
We may also disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, or business.
7. Shopify
Our online store is powered by Shopify.
Shopify may collect and process information relating to your use of our store in order to provide ecommerce, hosting, security, analytics, and related services.
Information submitted through our website may therefore be processed by Shopify and its service providers.
For more information about how Shopify processes personal information, you may review Shopify's own privacy documentation.
8. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Keep the website functioning correctly.
• Remember preferences.
• Understand how visitors use the website.
• Measure website performance.
• Improve the shopping experience.
• Support analytics and marketing activities.
Some cookies are required for the website to function, while others may depend on your consent or preferences.
You may be able to manage cookies through your browser or the cookie preferences available on our website.
9. Marketing Communications
Where permitted, we may use your contact details to send information about:
• New products
• Offers
• Promotions
• Store updates
• Other relevant marketing communications
You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the message.
You may still receive essential communications relating to your orders or customer service requests.
10. Data Security
We take reasonable steps to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of transmission can be guaranteed to be completely secure.
Customers are encouraged to avoid sending sensitive or confidential information through unsecured communication channels.
11. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
• Processing and maintaining order records.
• Providing customer service.
• Managing returns and exchanges.
• Meeting legal or accounting requirements.
• Preventing fraud.
• Resolving disputes.
• Enforcing store policies.
Retention periods may vary depending on the type of information and applicable requirements.
12. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:
• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request a copy of certain information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
Some requests may be subject to legal limitations, verification requirements, or recordkeeping obligations.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms, or external services.
We are not responsible for the privacy practices, security, or content of websites that we do not control.
Customers should review the privacy policies of third-party services before providing personal information to them.
14. Children's Privacy
Our store is not intended to knowingly collect personal information from children below the age required by applicable law to provide such information independently.
If personal information relating to a child has been provided without appropriate authorization, it may be removed when reasonably requested and legally permitted.
15. International Data Processing
Some service providers used by our store, including Shopify, may process or store information in countries outside the country where you live.
Where required, appropriate safeguards may be used for international transfers of personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• Our business practices
• Our website
• Our services
• Technology
• Legal or regulatory requirements
The updated version will be published on this page with a revised date.
17. Contact and Privacy Requests
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact JAGLION using the official customer support methods displayed on our website.
